There will be no refunds issued for prepaid training services such as training coupons, technical certification packages and club memberships. All tuition and fees paid by the applicant shall be refunded if the applicant is rejected by the school before enrollment.  An application fee of not more than $25.00 may be retained by the school if the application is denied. All tuition and fees paid by the applicant shall be refunded if requested within three business days after signing a contract with the school. After the third business day has elapsed, the student cancellation and no-show policy, outlined below, will apply. All refunds shall be returned within 30 days. 

• Desktop Applications Open Enrollment Instructor-Led and Mentored Learning Classes: If you cannot attend the class for which you hold a reservation, you must notify your Account Executive five (5) or more business days prior to class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than five (5) business days prior to the class date or if you DO NOT show up for the class. For club member enrollments, a $50 cancellation fee will be assessed. Club members who repeatedly fail to comply with this cancellation policy may have their membership canceled. New Horizons reserves the right to cancel classes due to low enrollment at any time. In the event a cancellation occurs, your Account Executive will contact you.

• Certified Technical Open Enrollment Instructor-Led and Mentored Learning Classes: If you cannot attend the class for which you hold a reservation, you must notify your Account Executive ten (10) or more business days prior to your class. For pre-paid coupon and single-seat enrollments, no refund will be issued nor outstanding invoice canceled, if you cancel your class less than ten (10) business days prior to the class date or if you DO NOT show up for the class. For enrollments associated with Technical Certification or Club packages, a $500 cancellation fee will be assessed.

• Online ANYTIME: Online ANYTIME training courses may be upgraded to equivalent Instructor-Led courses, provided such an upgrade is made within 30 days of receipt of your password, and provided that you have not completed more than 20% of the class.

For cancellation and refund policies regarding private group training, on-site events, room rentals or other training services not addressed above, please contact us.